Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and receive STORE CREDIT.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wildrootsboutique.est.2023@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 71

German Valley IL 61039

Return shipping cost is your responsibility.

You can always contact us for any return question at wildrootsboutique.est.2023@gmail.com.

Non-Refundable Items

  Shipping fees and any non-refundable taxes or customs duties paid on international orders are non-refundable.

  Gift cards or promotional vouchers are non-refundable and cannot be exchanged for cash.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Packages shipped to the wrong address. Always double check that your address is correct. The address we see is the address we ship to. If the wrong address is provided, it will be the customers responsibility for the cost of a new shipping label.

Any item(s) that become damaged after tags are removed and item(s) have been worn/washed.

Any shipping delays caused by the carrier. Once your package arrives to the carrier, it is out of our control. If you believe your package may be lost or stolen, please contact the carrier for more information.  

 Final Sale Items

All sale or discounted items are final sale.

 Bodysuits, undergarments, earrings, and swimsuits are final sale.

Exchanges

Because Wild Roots Boutique inventory changes very rapidly we do not have a traditional exchange program.

Here's what you can do:

Place a new order on our website for the items you wish to purchase in the size you need. This ensures your items do not sell out before we receive your return.

We will not hold any items while waiting on your returns because it makes it very difficult to keep an accurate inventory on the backend so purchasing the new size and shipping the old one back for a refund to your original form of payment eliminates that issue.

Wild Roots Boutique is not Responsible:

 Packages shipped to the wrong address. Always double check that your address is correct. The address we see is the address we ship to. If the wrong address is provided, it will be the customers responsibility for the cost of a new shipping label.

Any item(s) that become damaged after tags are removed and item(s) have been worn/washed.

Any shipping delays caused by the carrier. Once your package arrives to the carrier, it is out of our control. If you believe your package may be lost or stolen, please contact the carrier for more information.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wildrootsboutique.est.2023@gmail.com.